Privacy Policy

1. What information we collect

We collect personal information when you use Mum Economy, including when you:

• Create an account: your name, email address, password (which is handled securely by our login provider), suburb, optional phone number, how you heard about us, and whether you're looking for work, posting jobs or tasks, or both.
• Build your profile: your photo, bio, skills, suburb and availability.
• Post or apply for jobs and tasks: job or task details, suburb and postcode, pay or price, your application messages and choices, and your messages with other members.
• Give or receive reviews and vouches: ratings, endorsement tags and comments. If you invite someone to vouch for you, we collect their name and email address from you.
• Tell us what would help you say yes to work: your answers to prompts such as "could work with a change or support", which can mention things like childcare, school care or transport.
• Use The Village or create a Mum Profile: the kinds of work you can do, your availability, hours and work preferences, travel distance, a short description of what you could be hired for, and any details you add. Village providers give us their business and contact details.
• Contact us: what you send through the Contact Us form.
• Visit the website: technical information such as your device and browser, pages visited, and cookie, analytics and advertising identifiers.

Please don't submit private information that isn't needed for using Mum Economy.

2. How we use your information

We use your information to:

• run your account and the website
• publish jobs and tasks and show applications to the person who posted them
• help match people who need help with people who may be able to help
• send emails about your account and activity, such as applications, matches, messages and review requests
• send review and vouch requests
• show your Mum Profile to employers, businesses and households, if you have chosen to make it visible
• respond to enquiries
• moderate content, investigate reports and keep the community safe
• understand what stops people saying yes to work, and improve Mum Economy (we use this research in summary form, not to identify you publicly)
• measure and improve our advertising
• meet legal obligations

3. Who sees your information

What other members can see depends on what you do:

• Job and task posts are visible on the website, including to people who aren't logged in. They show the display name you choose, the suburb and postcode area, and the job or task details.
• Applications are shared with the person who posted the job or task.
• Your profile and Trust Marks can be seen by members you are connected with through a job or task application.
• Your Mum Profile, if you make it visible, can be seen by employers, businesses and households on Mum Economy. They see your name, suburb and the details you added, but not your email address.
• Reviews and vouches appear in the Trust Marks of the person they are about. The reviewer's name may be shown.

We do not intentionally publish your email address, phone number or home address in public job and task posts. We automatically hide email addresses and Australian phone numbers in job and task text, but this can miss things.

We may also share information where required by law, to protect safety, or to deal with inappropriate, unsafe or unlawful use of Mum Economy.

4. Service providers we use

We use these providers to run Mum Economy. Each has its own privacy practices.

• Supabase stores our database and handles logins. Our data is stored in Sydney.
• Vercel hosts the website and provides website analytics.
• Resend sends our emails.
• Google provides Google Workspace (our email) and Google Ads measurement.
• LinkedIn provides the LinkedIn Insight Tag, which we use to measure advertising.
• OpenStreetMap turns the postcode on a job or task into a map location. Only the postcode is sent.

Some of these providers may store or process information outside Australia, including in the United States. We take reasonable steps to make sure they handle information appropriately.

5. Public content and job and task posts

Job and task posts publish straight away, and we may edit or remove them afterwards if they include private information or don't fit the House Rules. Comments and other public content can be seen by others, so please don't include phone numbers, addresses, private family details or anything you don't want to be public.

6. Mum Profiles and your choice

A Mum Profile is optional and only made visible to employers, businesses and households if you consent. You can hide or show it at any time from My Profile in your dashboard. Hiding it stops it being shown from then on. You can also ask us to delete it. To do so, use the Contact Us form.

7. Cookies, analytics and advertising

Mum Economy uses Vercel Web Analytics, a Google Ads tag and the LinkedIn Insight Tag. These may set cookies or collect identifiers such as your IP address and pages visited, to understand how the website is used and to measure advertising. You can limit this through your browser settings and your Google and LinkedIn advertising settings.

8. Messages

Messages between members are stored securely. Only the people in a conversation can see them, but we may look at messages where needed to investigate a report, keep people safe or meet a legal requirement.

9. Keeping information secure

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no website, email system or online service can be guaranteed to be completely secure. Please take care when deciding what information to share online.

10. How long we keep information

We keep your information while your account is open. When you ask us to close your account or delete your information, we delete or de-identify it, unless we need to keep some records to meet legal obligations or to resolve a dispute.

11. Accessing, correcting or deleting your information

You can ask us what personal information we hold about you, correct your details, update your preferences, or ask us to delete your information. Use the Contact Us form or email hello@mumeconomy.com.au. You can update most of your details yourself in your dashboard.

If you are not happy with how we handle a request or complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Emails and updates

We email you about your account and activity. We may also send updates, job and task roundups or community information. You can opt out of non-essential emails at any time using the unsubscribe link at the bottom of those emails, or by contacting us. We may still send you essential emails about your account and activity.

13. Children

Mum Economy is not intended for children to use directly. We do not knowingly collect personal information directly from children.

Jobs and tasks that involve children are arranged directly between the parent or guardian and the person helping. See section 6 of our Terms of Use. Mum Economy does not allow medical care or other prohibited requests as outlined in our House Rules.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new "last updated" date.

15. Contact us

For privacy questions, requests or concerns, use the Contact Us form on our website or email hello@mumeconomy.com.au.